Terms and Conditions

These terms apply when you use the Sexology Down Under website, book a counselling session or buy from our online shop. By doing any of those things, you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.

Our services

Sexology Down Under provides sexology and intimacy counselling for individuals and couples, delivered online across Australia. Sessions are educational and therapeutic. Information on this website is general in nature and is not a substitute for advice about your own situation.

Not a medical or emergency service

Our services do not replace care from a doctor and are not an emergency service. If you are in crisis or need urgent help, call 000, contact your GP, or call Lifeline on 13 11 14.

Bookings and session fees

You can book through our online calendar or by contacting us. The session fee, length and payment method are shown or confirmed when you book. Sessions run over a video call, and you are responsible for joining from a private place with a reliable internet connection.

Cancellations and rescheduling

If you need to cancel or move a session, please let us know as early as you can so the time can be offered to someone else. Any cancellation fee is confirmed when you book.

Confidentiality

What you share in sessions is kept confidential and handled under our Privacy Policy. The only exceptions are where you agree to us sharing it, or where the law requires or allows disclosure, for example where there is a serious risk to someone's safety.

Buying from our shop

• You must be 18 or over to buy from our shop. By placing an order, you confirm that you are.
• Prices are in Australian dollars and include GST where it applies. Shipping is added at checkout.
• Payment is taken through PayPal, which also accepts debit and credit cards. Your order is confirmed once payment succeeds.
• We ship within Australia only, in plain packaging. Delivery times and returns are explained in our Shipping and Returns policy.
• If a product is faulty or not as described, you are entitled to a repair, replacement or refund under the Australian Consumer Law.
• If we cannot supply an item you have paid for, we will tell you and refund you in full.

Using this website

The content on this website, including text, images and our logo, belongs to Sexology Down Under unless stated otherwise. You may read and share it for personal use, but please do not copy or republish it without our permission.

Limitation of liability

To the extent the law allows, we are not liable for indirect loss arising from your use of this website. Where the Australian Consumer Law gives you guarantees that cannot be excluded, our liability is limited to resupplying the service or product, or paying the cost of having it resupplied.

Changes to these terms

We may update these terms from time to time. The version on this page is the one that applies.

Governing law

These terms are governed by the laws of the Northern Territory, Australia.

Contact us

Questions about these terms? Email hello@sexologydownunder.com.